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Hotel Reservationist
Job Description
We are seeking a dedicated and detail-oriented Hotel Reservationist to join our esteemed hospitality team. In this important role, you will be the first point of contact for guests seeking to reserve accommodations at our distinguished hotel. Your primary responsibility will be to manage the reservation process efficiently and effectively, ensuring a seamless experience for our clientele. This position offers an opportunity to be part of a dynamic team in a fast-paced environment, where your contributions will directly impact guest satisfaction and hotel reputation. As a Hotel Reservationist, you will have the unique opportunity to create memorable experiences for our guests, ensuring that their stay begins on a positive note. If you thrive in a customer-focused role and are passionate about the hospitality industry, we invite you to apply for this rewarding opportunity.
Other Benefits
Competitive salary and benefits package.
Bonus scheme
Employee discounts and rewards
Career development training and opportunities for advancement
Flexible working and life balance
Staff meals
Paid holidays
Medical insurance cover
Job Responsibilities
Consistently offer exceptional, friendly and engaging service
Assist in processing reservations requests via phone, email and online booking systems.
Handle inquiries via phone, email, and online platforms, providing accurate information about room availability, rates and hotel amenities.
Maintain accurate records of all reservations and ensure that all data is entered correctly in the system.
Communicate with clients to confirm bookings and provide information about availability, pricing, and services.
Coordinate with other departments to ensure smooth and efficient handling of all reservations.
Resolve any issues or discrepancies related to bookings in a timely and professional manner.
Provide exceptional customer service and support to clients during the reservation process.
Participate in team meetings and training sessions to enhance your knowledge and skills.
Skills, Requirements and Qualifications
Basic knowledge of the hospitality industry.
Possess a warm and professional demeanour, exceptional communication skills, and a strong commitment to customer service.
Strong English communication skills, both verbal and written.
Ability to work independently and as part of a team.
Excellent attention to detail and organizational skills.
Time management skills and ability to prioritize tasks.
Positive attitude and eagerness to learn.
Flexibility to work various shifts, including weekends and holidays.
Customer-focused mindset with a commitment to providing excellent service
Excellent organizational skills.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to work independently and as part of a team. Customer service experience is a plus.
Ability to multitask.
Our support email: support@recruitsignal254.com
Note: that we will primarily be communicating and updating you on the progress of your application via email. It is important that you keep an eye on your email folders (inbox, junk or spam folders) for regular communication and updates from us.
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Why recruitSignal254
recruitsignal254 is one of the leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract and temporary positions with clients. With recruitsignal254, you will be working with professional recruiters who have intimate knowledge of the industry and market trends. Your recruitsignal254 recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs and drivers.
Equal Employment Opportunity Statement
recruitsignal254 is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients and employees. We are an equal employment opportunity employer and we encourages applications from all qualified applicants. One of our guiding principles is ‘do the right thing’. We train our staff to ensure inclusivity throughout the entire recruitment process and counsel our clients on equal opportunity principles. If you have any questions about recruitsignal254 or any of our processes, please contact us.