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Supermarket Supervisor
Job Description
We are seeking an experienced and highly motivated Supermarket Supervisor to oversee the daily operations of our supermarket and ensure the highest levels of customer satisfaction and service quality. The successful candidate will be responsible for managing staff, maintaining inventory levels, and ensuring compliance with health and safety regulations. Additionally, the Supermarket Supervisor will play a vital role in implementing company policies, promoting a positive team environment, and driving sales performance through effective merchandising and customer engagement strategies. Candidates should possess strong leadership skills, a comprehensive understanding of supermarket operations, and the ability to work in a fast-paced environment while maintaining a keen focus on customer service. This position requires excellent organizational skills and the ability to manage multiple priorities effectively. We are dedicated to offering our clientele the best shopping experience possible and expect our Supermarket Supervisor to take the lead in achieving operational excellence and fostering a culture of teamwork and accountability within our supermarket.
Other Benefits
Competitive salary and benefits package
Bonus scheme
Employee discounts and rewards
Career development training and opportunities for advancement
Flexible working and life balance
Staff meals
Paid holidays
Medical insurance cover
Job Responsibilities
Supervise and coordinate the activities of supermarket staff, including cashiers and retail assistants, to ensure efficient operations and adherence to policies and procedures.
Provide guidance and support to team members, promoting a positive work environment and fostering a culture of accountability, teamwork, and continuous improvement.
Manage employee performance e.g. routine performance discussions and provision of feedback.
Translate strategy into executable plans while motivating your team with clear direction by setting clear goals and Key Performance Indicator (KPIs).
Emulate corporate values through your behavior, through rewarding and voicing support for good behavior as much as you reward technical competence.
Engage their employees and manage diversity within the workplace by encouraging and personally participating in employee engagement activities.
Lead by example in delivering outstanding customer service, addressing customer inquiries or concerns promptly and effectively, and ensuring that customer needs are met with professionalism and courtesy.
Monitor customer feedback and satisfaction levels, proactively identifying opportunities for service improvement and implementing corrective measures as needed.
Oversee inventory control processes, including receiving, stocking, and rotating merchandise, to maintain optimal inventory levels and minimize out-of-stock situations.
Conduct regular inventory counts, reconcile discrepancies, and coordinate with vendors and suppliers to ensure timely stock replenishment.
Manage daily operations including, opening and closing procedures, cash handling, and scheduling of staff.
Implement and enforce company policies and procedures related to safety, cleanliness, and sanitation standards, ensuring compliance with regulatory requirements.
Monitor key performance indicators (KPIs) such as sales, productivity, and customer satisfaction metrics, analysing trends and identifying areas for improvement.
Prepare and present regular reports to management on operational performance, highlighting achievements, challenges, and recommendations for enhancement.
Skills, Requirements and Qualifications
Experience in a supervisory or leadership role within the retail industry, preferably in a supermarket or grocery store setting will be beneficial.
Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve goals and deliver exceptional customer service.
Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing issues.
Proficiency in computerized point-of-sale (POS) systems and inventory management software.
Flexibility to work evenings, weekends and holidays as needed.
Excellent customer service skills.
Our support email: support@recruitsignal254.com
Note: that we will primarily be communicating and updating you on the progress of your application via email. It is important that you keep an eye on your email folders (inbox, junk or spam folders) for regular communication and updates from us.
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Why recruitSignal254
recruitsignal254 is one of the leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract and temporary positions with clients. With recruitsignal254, you will be working with professional recruiters who have intimate knowledge of the industry and market trends. Your recruitsignal254 recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs and drivers.
Equal Employment Opportunity Statement
recruitsignal254 is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients and employees. We are an equal employment opportunity employer and we encourages applications from all qualified applicants. One of our guiding principles is ‘do the right thing’. We train our staff to ensure inclusivity throughout the entire recruitment process and counsel our clients on equal opportunity principles. If you have any questions about recruitsignal254 or any of our processes, please contact us.